Shipping & Return Policy
At Coco Jewelry, we are committed to providing a smooth shopping experience and high-quality jewelry you’ll love. We carefully prepare every order and are always here to help if something isn’t right.
For any questions regarding shipping, returns, exchanges, or order support, please contact us at:
Order Processing & Cancellations
Orders are typically processed within 1–3 business days after purchase.
Because we begin preparing orders quickly, orders may only be cancelled or modified within 6 hours of being placed. After this timeframe, orders may already be in production or shipment preparation and can no longer be changed or cancelled.
To request an order change or cancellation, please contact us as soon as possible at:
Shipping Information
United States Shipping
- Standard Shipping: $5.99
- FREE Standard Shipping on orders over $65
International Shipping
- Standard International Shipping: $6.99
- FREE Standard Shipping on orders over $65
Delivery times vary depending on destination, carrier operations, and customs processing. Estimated shipping timelines will be displayed at checkout.
Please note:
- Customers are responsible for any customs duties, import taxes, or VAT required by their country.
- Shipping delays caused by carriers, weather, or customs are outside our control.
Fulfillment & Operations
Coco Jewelry is operated by:
COCO GIFT PTE. LTD
531A Upper Cross Street #04-95
Singapore 051531
To better serve our customers, we also operate fulfillment and customer support centers in the United States:
U.S. Fulfillment Center
450 Princeland Court
Corona, CA 92879
Whenever possible, orders are shipped from our U.S. fulfillment centers to provide faster delivery and more efficient customer support, especially for customers in North America.
Tracking Orders
Once your order ships, you will receive a shipping confirmation email with tracking information.
If you do not receive tracking details within a few business days after placing your order, please contact us at:
Return Eligibility
| Item Type | Return Eligibility | Timeframe |
|---|---|---|
| Non-Personalized Jewelry | Eligible for refund, exchange, or store credit | Within 30 days of delivery |
| Personalized / Custom Jewelry | Final sale* | Not eligible for standard return |
| Sale or Clearance Items | Final sale | Not eligible for return |
| International Orders | Eligible for store credit only** | Within 30 days of delivery |
Holiday Return Extension
Orders placed between November 15 and December 25 may be returned within 60 days of delivery.
* Personalized items remain covered under our Quality Guarantee for manufacturing defects or fulfillment errors.
** International customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without providing justification.
To qualify:
- the item must be unworn and unused,
- in the same condition received,
- with original tags and packaging,
- and accompanied by proof of purchase.
Please note that personalized, engraved, or custom-made items may be exempt from the EU right of withdrawal where permitted under applicable law.
To request a return under the EU cooling-off period, contact:
Return Conditions
To be eligible for a return, items must:
- be unworn and unused,
- include original packaging,
- include all accessories and inserts,
- and include proof of purchase.
Returns showing signs of wear, damage, resizing, or alteration may not be accepted.
For hygiene reasons, earrings may not be eligible for return unless defective.
Quality Guarantee
We stand behind the quality of every Coco Jewelry piece.
If your item arrives:
- damaged,
- defective,
- incorrect,
- or with a customization error caused by us,
please contact us within 7 days of delivery and include:
- your order number,
- photos of the item,
- and a brief description of the issue.
If approved, we will provide a replacement, repair, or refund at no additional cost.
How to Start a Return
To request a return, please email:
Include:
- your order number,
- the item(s) you wish to return,
- and the reason for the return.
If your return is approved, we will provide return instructions and a prepaid label when applicable.
Please do not return items without prior authorization.
Refund Processing
Once your return is received and inspected, we will notify you by email regarding approval or rejection.
Approved refunds are issued to the original payment method within 5–10 business days after processing. Additional bank processing times may apply.
Original shipping fees are non-refundable unless the return is due to our error.
Lost, Delayed, or Damaged Packages
If your package is lost, delayed, or arrives damaged, please contact us as soon as possible at:
Please include your order number and any relevant photos or delivery details so we can assist you quickly.